Unified Communications
As a Smart Cloud Service
An integrated cloud platform combining voice, video, messaging and collaboration in a single interface — accessible from any device, anywhere, and compliant with National Cybersecurity Authority standards.
Traditional Systems Cost More Than They Deliver
Compare a traditional PBX with the unified DIWAN platform for yourself
| Criterion | ❌ Traditional PBX | ✅ DIWAN UCaaS |
|---|---|---|
| Upfront Cost | Very high | Almost none |
| Maintenance | Costly annual contracts | Included in the subscription |
| Scaling | Requires new hardware | Instant and flexible |
| Remote Work | Very limited | Complete and integrated |
| Updates | Manual and costly | Automatic and free |
Organizations reach break-even in years 2–3, then begin generating a continuous positive return
Raises Productivity by Scientifically Proven Margins
Figures documented in McKinsey and IDC research
Increase in employee productivity
According to McKinsey & Mastor studies
Saved daily per employee
In communication and coordination time
Reduction in meeting time
With a 35% increase in team participation
Reduction in CapEx
According to IDC research
Reduction in IT operating costs
Total savings in information technology
Of companies will adopt UCaaS by 2030
The future of the digital workplace
See DIWAN for Yourself
Real interfaces from the system — designed to give you a complete, professional communication experience
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Control
Panel
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لوحة
الاتصال
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جهات
الاتصال
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مكالمة
واردة
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مكالمة
نشطة
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تحويل
المكالمة
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Call
Park
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Call
Pickup
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الاجتماعات
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تقارير CDR
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الإدارة
The Main Dashboard
A complete, instant view of everything happening in your system — call statistics, historical charts, and total users and queues.
- Total inbound, outbound and internal calls
- An interactive chart by day / week / month / year
- Total users, queues and calls for the month
The Dialer
A complete softphone right in the browser — dial any number and review your full call history in one elegant interface.
- A full keypad with no additional hardware
- Call log: inbound, outbound, missed
- Filter missed calls with one click
Contacts & Presence
A smart internal directory showing each employee's status instantly — available, on a call, or offline — with one-click dialing.
- Presence status: Available / In Call / Offline
- Call directly from the directory with one click
- Instant search across contacts
The Incoming Call Screen
When a call arrives, a clear screen shows the caller's name and number with options to answer, reject, transfer or send to voicemail.
- The caller's name and extension number instantly
- Answer, reject, transfer or voicemail
- A professional dark design that doesn't distract
Active Call Management
During a call you have full control — mute, hold, park, or transfer it to a colleague.
- Mute / Hold with one click
- Park Call to hold a call and pick it up later
- Transfer to send the call to any extension
The Call Transfer Window
Transfer a call to any employee easily — search by name or extension and see their status before transferring.
- Enter the extension number directly
- Search the contact list along with their status
- Transfer only to those who are available, to protect quality
Call Park
Park a call in a temporary slot (701, 702…) and let any employee in the organization pick it up from any device.
- Multiple park slots visible to everyone
- Any employee can retrieve the call from any device
- Unmatched operational flexibility
Call Pickup
A live screen of every call ringing in your group — answer with one click, with no transfer needed.
- See all ringing calls in your group
- The target extension for each call
- Instant answering with no delay
Video Meeting Management
Schedule and start video meetings directly from DIWAN — with a waiting room, password protection and participant tracking.
- Active, scheduled and completed meetings
- Waiting Room and password protection
- Track the number of participants in each meeting
CDR Call Detail Records
Precise tracking of every call with full details — source, destination, duration, outcome and recording.
- Filter by date and apply filters
- Answered / No Answer for each call
- Listen to the recording directly from the report
The Comprehensive Admin Panel
Full control of the system — manage users, DID routes, queues, IVR, time-based scheduling and more.
- Users, DID Routes, Queues, Pickup Groups
- Sounds, Time Conditions, IVR
- Complete administration with no technical intervention
A Complete Communication Ecosystem for Every Work Scenario
Covering all your organization's needs in one integrated platform
Solutions Designed for Every Saudi Sector
DIWAN meets the needs of different sectors with solutions tailored to each work environment
Government Sector
Healthcare
Education
Retail
Financial Sector
Real Estate
From Decision to Go-Live in Weeks
A proven implementation methodology ensuring a smooth transition with no impact on your business
Assessment & Planning
- Analysis of the current infrastructure
- Defining needs and requirements
- Designing the tailored solution
Configuration & Setup
- Setting up the cloud/on-premise environment
- Configuring the system and programming the IVR
- Testing voice and call quality
Training & Launch
- Training users and administrators
- A pilot launch with a limited team
- Full launch and follow-up
Ongoing Support
- 24/7 performance monitoring
- Automatic periodic updates
- Monthly performance reports
The Ideal Partner for Your Digital Transformation Journey
EjadTech is not just a technology vendor, but a strategic partner that understands the Saudi market
National Compliance
Compliant with NCA standards and licensed to conduct digital government business (GB26021716).
24/7 Arabic Support
A specialized Arabic-speaking technical support team available around the clock to keep your business running.
100+ Projects of Experience
More than 100 technology projects successfully delivered across government and private sectors.
Flexible Deployment Options
Fully cloud, on-premise or hybrid — we help you choose the model best suited to your needs.
A Documented SLA GuaranteeA Documented SLA Guarantee
A binding, documented service level agreement guaranteeing the agreed level of quality and performance.
Guaranteed Return on Investment
Break-even in 2–3 years, then a continuous positive return with a marked drop in operating costs.
Ready to Unify Your Organization's Communications?
Contact our team today for a free assessment and a proposal tailored to your organization's needs.